Support

Write to us and you'll usually hear back within 24 hours.

Get in touch

For any question, suggestion or problem report about Pumpfy, use one of these channels:

Frequently asked

Is Pumpfy free?

You start for free. To keep going you pick one of the in-app subscription plans; current prices are shown on the purchase screen and on the store listing.

How do I cancel my subscription?

On iPhone or iPad: Settings > your Apple ID > Subscriptions. On Android: Google Play > Subscriptions. After cancelling, access continues until the end of the current period.

How do I delete my account?

In the app, go to Profile > Delete Account to remove your account and all of your data permanently. You can also write to privacy@getpumpfy.app.

How accurate is the food analysis?

AI food analysis returns estimates. Results vary with portion size and what is actually on the plate, so photograph the whole meal clearly. The ingredient list and the portion stay editable afterwards.

Is my data safe?

Yes. All data is stored encrypted and reachable only from your account. See the Privacy Policy for details.

I get an error when signing in. What should I do?

If Apple or Google sign-in fails: check your connection, close the app, reopen it and try again. If it persists, send a screenshot of the error to support@getpumpfy.app.

Feedback

User feedback is what moves Pumpfy forward. Send your suggestions to support@getpumpfy.app.